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FAQ

Frequently Asked Questions

 

Are our stores open to the public, to walk in?

Dublin store is open to the public 9-6 Monday to Friday and 9-1 on Saturday.

 

Do our prices include VAT?

Yes, all the prices on our website include VAT.

 

How long does delivery take?

Usually one day if ordered before 1pm but can take up to 3 days during busy periods.

 

Do I need a credit/debit card to place an order at our online store?

Yes. You can pay cash or card in store or card only online or over the phone. 

 

Do we issue invoices/VAT dockets?

Yes.

 

Do we accept cheques?

Yes but they will need to clear in the bank before the order is dispatched.

 

What courier do we use for delivery?

We use two separate couriers services, one for parcels under 35kg and AllTrans for larger items in most cases delivered on a pallet (s). Even larger items like car lifts we deliver in our own vans. 

 

Is their warranty on items bought from our store?

Yes. There is at least a 12 month warranty on all items bought in our store.

 

Do we deliver outside of Ireland?

Yes we deliver throughout Europe

 

Do we take Sterling and Euro?

Yes. Our prices are in Euro but we also accept sterling at the current going rate.

 

Any other questions please contact us 

By Email: sales@ige.ie

By Phone: 01 257 21 71